Privacy Policy

Last updated: August 2026

Errazo Media respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Errazo Media, based in Sydney, NSW, Australia, may collect, use, store and protect personal information when you visit our website, submit an enquiry, or communicate with us.

1. Information We Collect

When you contact Errazo Media through our website enquiry form, we may collect personal information that you voluntarily provide, including:

Your name
Email address
Phone number, where provided
Information included in your enquiry or message
Details relating to the videography or media services you are interested in

We ask that you do not provide sensitive personal information through our website enquiry form unless it is necessary for your request.

2. How We Collect Information

Personal information is primarily collected when you:

Submit an enquiry through our website
Contact Errazo Media directly by email
Communicate with us regarding our services

We may also receive basic technical information generated when you access our website, depending on the website platform, hosting provider and technologies used to operate the site.

3. How We Use Your Information

Errazo Media may use the personal information you provide to:

Respond to your enquiries
Communicate with you about our videography and media services
Discuss potential projects, bookings, pricing or availability
Provide quotes or information you have requested
Manage ongoing client communications
Improve our customer experience and services
Maintain appropriate business records
Comply with applicable legal or regulatory obligations

We will not use the contact information provided through an enquiry for unrelated marketing purposes unless you have provided appropriate consent.

4. Sharing Your Personal Information

Errazo Media does not sell or rent your personal information.

We may disclose personal information to third-party service providers where reasonably necessary to operate our business or website. This may include website hosting, email, cloud storage or other technology providers.

We may also disclose information where required or authorised by law.

Where we use third-party providers, their handling of personal information may also be governed by their own privacy policies and practices.

5. Storage and Security

Errazo Media takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically through our email systems, website platform or other business systems used by Errazo Media.

While we take reasonable precautions to protect information, no method of transmitting or storing information online can be guaranteed to be completely secure.

6. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for legitimate business purposes, or as required by applicable law.

When personal information is no longer reasonably required, we may take reasonable steps to delete, destroy or de-identify it.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, security, performance or basic analytics, depending on the services used to operate the website.

Cookies are small pieces of data stored on your device by websites. You may be able to control or disable cookies through your browser settings; however, disabling certain cookies may affect website functionality.

If Errazo Media introduces additional analytics, advertising or tracking technologies, this Privacy Policy may be updated accordingly.

8. Third-Party Websites

The Errazo Media website may contain links to third-party websites or platforms, including social media or video-hosting services.

Errazo Media is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of any external services you access.

9. Accessing or Correcting Your Information

If you would like to request access to personal information we hold about you, request a correction, or raise a concern about how your information has been handled, please contact us.

We may need to verify your identity before responding to certain requests.

10. Privacy Enquiries and Complaints

If you have a question, request or complaint regarding this Privacy Policy or the way Errazo Media handles personal information, please contact:

Errazo Media
Sydney, NSW, Australia
Email: Inquiries@errazomedia.com

We will aim to review and respond to privacy enquiries or concerns within a reasonable timeframe.

11. Changes to This Privacy Policy

Errazo Media may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or applicable requirements.

Any updated version will be published on this website with a revised “Last updated” date.

12. Contact Us

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

Errazo Media
Sydney, NSW, Australia
Email: Inquiries@errazomedia.com